The food tastes great, but if you stray from the standard fare, their customer service leaves something to be desired.
I usually get the salad version, without the standard rice, beans and corn included - but still pay full price despite getting only about 1/2 the total ingredients. I asked for chips on top and was given a hassle over the fact that they're for the soup only. Give me a break! Haggling over a small handful of chips!!
So...no price reduction for not getting almost half the ingredients - but they want to charge more for adding 5 chip strips. Ridiculous. Bad customer service
Food great! Service is so bad!!!! Does it cost too much to smile and say hello to your regular customers! sheesh! As a customer, I don't want to feel like I am bothering the staff (grumpy face) while I am making an order.
$10 burrito is bad enough!
I think this place is the BEST burrito establishment I have ever dined at!!!! Sweet Jesus Burrito boys ain't got nothing on FrestWest Grill!! I really miss the cook that used to be on the grill WOW he was SEXY!!!
Not wanting to walk all the way to Yonge/Dundas square to Chipotle, I decided to give this place a try. The food is definitely not as good as Chipotle. I had a steak burrito and couldn't chew the meat. The rice was not as tasty as Chipotle's. Overall a big disappointment.